Fracture Sounds collects and retains data provided by you (the customer) for the sole purpose of delivering your digital goods (purchases), providing customer support, and for keeping you up to date with future products and updates. By using or placing an order on this website, you agree and consent to the practices described in this policy.
We collect and store the following data on our web server:
Email Address
Your email address is required so we have a place to deliver the links to your purchases. When placing an order on our website, your email address will be added to our mailing list (hosted by MailChimp), which we may periodically use to email you with announcements of new products, sales, discounts and product updates. You may unsubscribe from the mailing list at any time, although in doing so, you will no longer receive emails regarding updates to products you have purchased.
Purchase History
We maintain a record of all your purchases: what date the purchase was made, what items were ordered, how much was paid, payment method (but NOT payment info), and IP address used to make the purchase. This data is necessary for our ecommerce system to fulfill orders, and to allow us to send updates, process refunds, or transfer purchases from one account to another.
Purchases are processed by a 3rd party provider Fastspring. When purchasing a product from Fracture Sounds, you also agree to Fastspring’s Privacy Policy.
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.
Pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Payment processing for our store is exclusively processed through FastSpring. We do not collect, process, or retain your payment data. It does not exist on nor pass through our web server. We have NO access whatsoever to your payment account information.
Fracture Sounds may share retained data with our contractors on an “as needed” basis. Contractors with access to retained data include the following:
These contractors are subject to a strict confidentiality agreement and are not permitted to share your data with any other parties. Your data is used by these contractors as necessary to complete the job functions above. Aside from these contractors, Fracture Sounds does not share retained data with any other entities or individuals.
We use the following third party services for order processing, data management, productivity and file storage: Google, Trello, Slack, Dropbox, FastSpring, MailChimp. Your data maybe disclosed to these companies as needed.
Your data is stored in our database, which is owned and operated by Enix Ltd and as such will be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It will also be processed by our data management suppliers operating outside the EEA in order to facilitate our site and data management. By submitting your personal data, you agree to this transfer, storing and processing.
When you place an order on our site, a notification is sent to us by email, containing your name, email address and order contents. We use desktop and mobile devices to access emails and, as such, your data may also be stored on these devices if you place an order or send a message through the contact form on our site.
If you place an order on our site, information about your order is retained indefinitely. This is so we can send you product updates and provide support for your purchases.
You have the right to request access to, deletion of or correction of, your personal data. If you wish to exercise these rights at any time, you can do so by contacting us. If you request that we delete your personal data, any record that you purchased from us will be removed, and as a result, you will no longer be able to re-download your purchased products or receive updates or crossgrade/loyalty discounts.
Any changes we make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.