Frequently Asked Questions

Do I need any additional software to use Fracture Sounds products?

Some of our products require the full version of Kontakt 5 or 6, and some products run in the free Kontakt Player. The Kontakt/Kontakt Player compatibilty, as well as the minimum version number, are shown on each product page. Kontakt/Kontakt Player can run as a standalone application or as a plugin in a VST/AU compatible host.

Can I use your sample libraries in the free Kontakt Player?

Some of our products are compatible with the free Kontakt Player. These products state ‘runs in the free Kontakt Player’ on the product page. For all other products, you must be using the full retail version of Kontakt.

Will your libraries show up in the ‘libraries’ tab on the sidebar in Kontakt? Can I add the product to Native Access?

For the poducts which are Kontakt Player compatible (as described above), these are activated via Native Access and will appear in the libraries tab in the sidebar of Kontakt. All other libraries are ‘open format’, meaning they are delivered as NKI instruments which can be loaded directly into Kontakt. You can’t add open format products to the ‘libraries’ tab, however you can drag them to the ‘Quick Load’ panel for easy access. You do not need to use Native Access to activate these instruments.

Why does the instrument say ***DEMO*** when I load it?

You are most likely using the free Kontakt Player with a library that requires the full verison of Kontakt. More info here.

Why is the downloaded file name a series of random characters without an extension?

This is a rare glitch caused by our download provider. If you add a ‘.zip’ extension, it should work fine. If not, contact us and we’ll send you a fresh download.

Do you offer physical products?

At this time, all of our products are downloads only.

Do you collect/store any personal data when I use this site?

We only collect data we deem necessary to operate the site and provide our service. For example, when you place an order, we collect your email address so we know where to send the download links. For more info, please see our privacy policy.

Are Fracture Sounds libraries NKS compatible?

Any product which states ‘works with the free Kontkat Player’ on the product page is NKS compatible. All other products are not NKS compatible. You may still be able to load the patches into Komplete Kontrol to make use of the lightguide and other features of your hardware, but we do not officially support this.

Can I have a discount if I buy all your products at once?

Yes! Please contact us to set up a manual order.

 

If your question isn’t answered here, please contact us.