Frequently Asked Questions

Do I need any additional software to use Fracture Sounds products?

Yes. You must own the full retail version of Kontakt 5, as well as a VST/AU compatible host.

Can I use this library in the free Kontakt Player?

No. All our products require the full retail version of Kontakt 5.

Will your libraries show up in the ‘libraries’ tab on the sidebar in Kontakt? Can I add the product to Native Access?

All our libraries are open format, meaning they are delivered as NKI instruments which can be loaded directly into Kontakt. You can’t add them to the ‘libraries’ tab, however you can drag them to the ‘Quick Load’ panel for easy access. You do not need to use Native Access to activate these instruments.

Why does the instrument say ***DEMO*** when I load it?

You are most likely using the free Kontakt Player, which isn’t supported. Please make sure you are using the full version of Kontakt 5. More info here.

Why is the downloaded file name a series of random characters without an extension?

This is a rare bug caused by our download provider. If you add a ‘.zip’ extension, it should work fine. If not, contact us and we’ll send you a fresh download.

Do you offer physical products?

At this time, all of our products are downloads only. The box art is for illustration purposes only.

Do you collect/store any personal data when I use this site?

We only collect data we deem necessary to operate the site and provide our service. For example, when you place an order, we collect your email address so we know where to send the download links. For more info, please see our privacy policy.

Are Fracture Sounds libraries NKS compatible?

As this time, none of our products are NKS compatible. You may still be able to load the patches into Komplete Kontrol to make use of the lightguide and other features of your hardware, but we do not officially support this.

Can I have a discount if I buy all your products at once?

Yes! Please contact us to set up a manual order.

 

If your question isn’t answered here, please contact us.